HOW DO I RETURN THE ITEM ?
Thanks for shopping with Q POP We hope that you enjoy your new purchase, and we are grateful for your business. You're dealing with real human beings, not just fancy web pages and computers, so we truly do appreciate your order.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Q POP, you have agreed to the following terms.
NOTE: All INTERNATIONAL SALES ARE FINAL.
APPAREL / TOY / ARTWORK / ACCESSORIES RETURNS
All Item sales at qpopshop.com are final. Most figures, artworks & some T-shirts we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfection are typical with this kind of product and , in fact, often enhance the value.
DEFECTIVE APPAREL POLICY
Any piece of apparel suffering from a manufacturing defect may be returned or exchanged within two weeks of the date of purchase. "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent usage. Q POP will determine the validity of manufacturing defect returns on case-by case basis. This policy does not include item such as bags, shoes, watches, or jewelry. Qpopshop.com only accepts returns for items purchased at Qpopshop.com.
***Please note that all apparel purchases on sale items are final.
HOW TO MAKE A RETURN
To begin the return process, please contact firstname.lastname@example.org within (14) DAYS from the date on receipt and provide the order number, reason for return and a return e-mail address. A Q POP customer support representative will contact you within 48 hours with a RETURN AUTHORIZATION NUMBER (RAN). If your return is accepted (see Apparel Returns, Defective Apparel Policy above).
Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.
Q POP will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
Thanks again for shopping with Q POP ! We'll continue to work hard to make it worth your while to order from us again in the future !